By using the Oxbridge Mentors Ltd website or booking our services, you agree to these terms.
Services
Oxbridge Mentors Ltd provides one-to-one online tutoring, mock interviews, personal statement guidance, and admissions test preparation. Sessions are delivered via Zoom. Written communication takes place via Microsoft Teams (school-linked work) or supervised WhatsApp group chats (private work).
Bookings and Payment
Sessions are confirmed once you receive written confirmation. Payment is due before the session unless otherwise agreed. Rates are as quoted on our pricing page or agreed in writing.
Cancellation
- 24+ hours notice: full refund or credit
- Under 24 hours / no-show: charged in full
- Cancellation by us: full reschedule or refund at no cost
Package refunds are calculated by deducting the individual session rate for completed sessions.
Admissions Outcomes
Oxbridge Mentors Ltd does not guarantee admission to any university, college, or programme. Admissions decisions are made entirely by the institutions. Our services help students present the strongest possible application. Past outcomes do not guarantee future results.
Safeguarding and Conduct
Student safety is our highest priority. All tutors working with under-18s hold an enhanced DBS check, have completed safeguarding induction, and comply with our Child Protection Policy and Code of Conduct.
Communication boundaries are strictly enforced. For school-linked work, all messaging takes place via Microsoft Teams. For private tutoring, WhatsApp may be used only in supervised group chats that include Oxbridge Mentors Ltd. Private one-to-one messaging between tutors and students is prohibited.
Any inappropriate behaviour by a student, parent, or tutor may result in immediate termination of services.
Complaints
Complaints should be raised by email to info@oxbridgementors.co.uk or by phone to +44 7537 143015. Service complaints are acknowledged within 5 working days, with a written response normally within 10 working days. Safeguarding concerns are handled separately under our Child Protection Policy.
Intellectual Property
All materials created by Oxbridge Mentors Ltd or our tutors are our intellectual property. You may use them for personal educational purposes only. Reproduction, distribution, or sale is not permitted without written consent.
Limitation of Liability
To the fullest extent permitted by law, Oxbridge Mentors Ltd is not liable for indirect or consequential losses arising from our services, any university admissions decisions, or any exam results. Our total liability shall not exceed the amount paid for the specific service in question.
Governing Law
These terms are governed by the laws of England and Wales.
Contact
Oxbridge Mentors Ltd
Email: info@oxbridgementors.co.uk
Phone: +44 7537 143015
Designated Safeguarding Lead: Jason Pahatouridis
See also: Privacy Policy